Legal documents
The pages below are the public reference documents linked from Prestance Lab's master subscription agreement. Each URL is inscribed verbatim into signed customer contracts and will not be relocated. Material changes are notified to active Customers at least thirty days in advance, in line with our general terms of service.
Index
- Documentation → Technical prerequisites: supported devices, browsers, network requirements, audio hardware, and account provisioning.
- Maintenance & SLAs → Service availability target, planned maintenance windows, support tiers, response and restoration commitments.
- Security policy → Hosting, encryption, access control, AI sub-processor no-train posture, EU data residency, and compliance roadmap.
- Data Processing Agreement → Controller and processor roles, processing operations, sub-processor list, and international transfer mechanisms.
- Privacy Policy → How we handle personal data, voice recordings, retention, sub-processors, and your data-protection rights.
- Acceptable Use Policy → Permitted use, prohibited content, restrictions on HR-decision automation, account security, and upstream provider AUPs.